Refund & Replacement Policy (For Resellers)

Effective Date: 3rd April 2024

Thank you for partnering with Mueid Wholesale. We are dedicated to ensuring a seamless shopping journey for your customers and their utmost satisfaction with their purchases. This policy outlines our procedures for refunds and replacements, which you agree to by selling products through our platform.

Mueid Wholesale advocates for a standard refund and replacement policy for all partner stores. Implementing this policy will not incur any additional charges for you, maintaining a cash-neutral impact.

Product Listings:

To uphold customer satisfaction, please refrain from advertising product features that are not available. Ensure consistency between the product SKUs listed on Mueid Wholesale and your store. Additionally, price your products reasonably to set realistic customer expectations.

Warehousing Service:

Mueid Wholesale bears no legal responsibility for inventory losses, damages, or destruction during storage, except in cases of willful misconduct or gross negligence.

Refund and Replacement:

For customized returns and refunds policies, please note the associated costs:

Replacement for non-faulty products or after 3 days of delivery: AED 25/replacement

Refund:

Mueid Wholesale does not have a general refund policy. If a refund is requested for any reason, the following costs will apply:

Fulfillment and shipping cost of the initial order: AED 15
Product pickup and refund processing: AED 10

In the event of a refund, the transaction amount will be reversed from your account.

Special Case Refund:

Rarely, in cases of security risks, Mueid Wholesale may initiate a refund for the customer, bearing the associated costs. These instances will be communicated in your weekly payment invoice.

Contact Us:

For inquiries or concerns about our Replacement Policy, please reach out to us at:

Email: support@mueidwholesale.com

WhatsApp: +971 50 96 90 418

Please retain all relevant order information and documentation for efficient processing of replacement requests.

Last Updated: 3rd April 2024